8,000 join Which? to tackle mobile price risesConsumers support calls for ‘fixed’ contracts to be fixed price

21 July 2012

Fixed means fixed logo

The Which? campaign to ensure that mobile phone companies do not raise the price of 'fixed' contracts has already seen more than 8,000 pledges of support.

Since the campaign launched on Monday 16 July, consumers have voiced their frustration that mobile contracts sold as 'fixed' can still go up in price, with early termination fees if a customer wants to cancel.

Richard Lloyd, executive director of Which? said: 'We issued our formal complaint to Ofcom on Monday, and it's great to see so many people are already getting behind the campaign.

'Our research found that 70% of people on fixed contracts did not know mobile companies could raise prices during a fixed term contract. As four of the major mobile companies have done this in the last year, we want Ofcom to fully investigate and take action before more consumers are hit with inescapable price rises.'

Thousands of consumer comments

The campaign was launched after hundreds of consumers expressed their frustration about price rises on the blogging site Which? Conversation. More than 1,700 comments were posted after Vodafone, T-Mobile, Orange and Three raised their prices for existing contract customers.

Since the launch of the Fixed Means Fixed campaign, others have joined in to help add pressure on Ofcom to act.

Which? Conversation commenter Cyrus said: 'Fixed means fixed. We should be allowed to get out of the contract without a penalty. I hope Which? can pursue this and allow customer to get out of a contract.'

Chr15h added: 'Just had my family's four contracts increased. Not happy! I never read all the stupidly small and stupidly unclear T&Cs and I am sure most don't. I think it is about time that Ofcom help the normal people and enforce the fixed contract to mean fixed.'

Pledge your support for the campaign and help us show the regulator, Ofcom, that consumers want swift and decisive action on this issue.

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