Energy company Eon has announced plans to end unsolicited doorstep selling – it is the last big energy company to do so.
Subject to consultation with staff, Eon’s plan is to end cold-calling on the doorstep and switch some staff to its venue and events selling team. It also plans to simplify its energy tariffs.
Which? executive director Richard Lloyd says: ‘We called on Eon to follow the other energy companies in ending doorstep sales and we’re delighted it has. We want all the suppliers to learn from the damage doorstep selling has done to their reputations, and make sure hard sales tactics don’t simply reappear elsewhere instead.
‘We also welcome the planned simplification of tariffs. What consumers need is for all tariffs in the market to be simple and comparable – but we’re a long way from that yet.’
Last in the line
The other big energy suppliers – British Gas, Scottish and Southern Energy, Npower, EDF and Scottish Power – have all already announced an end to doorstep selling.
In a statement, Eon chief executive Tony Cocker said Eon was ending unsolicited doorstep selling because ‘it no longer fits with the way our customers want us to do business with them.’
Undercover Which? research
Eon is planning to substantially increase its numbers of venue and events salespeople.
In November 2011, we sent undercover researchers posing as customers to investigate the selling of energy in supermarkets and shopping centres and found a host of problems.
These included salespeople quoting unit rates that excluded VAT and just a minority of salespeople asking which tariff our mystery shopper was actually on.