Parliament improves website after Which? adviceWestminster tours information made clearer

20 July 2012

Houses of Parliament Tours

Parliament has changed its own website after Which? highlighted a lack of information for consumers booking tours of the Palace of Westminster.

The public can book a tour ticket on Parliament’s website, but Which? researchers found that the pages giving details of how to visit gave hardly any information about terms and conditions covering ticket purchases.

There was no information about whether the ticket was non-refundable, whether the buyer was entitled to change the date of the tour once it was paid for, and what people with pre-bought tickets should do if their tour was cancelled.

Westminster refunds and cancellations

The omissions were spotted during research for a report about UK historic properties, which is due to be published in the September issue of Which? Travel.

The web pages have been updated and now include information on cancellation, refunds and exchanges, making the booking process more transparent for visitors.

Parliament tours 

Tours of the Houses of Parliament take place on Saturdays from 9.15am - 4.30pm, and on weekdays during the parliamentary recess.

Weekday tours for this summer recess begin on 27 July. Members of the public can also arrange a free visit to Parliament by contacting their local MP.

Stirling Castle has also improved its website after Which? pointed out similar omissions. Visitors booking an advance ticket online will now be able to see clearer details of terms and conditions. 

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