Refunds for unauthorised Olympics ticket salesUp to 20,000 eligible for Olympic ticket refunds
10 August 2012
Consumers who have bought Olympic tickets from a number of unauthorised websites will be entitled to claim refunds, the High Court has ruled.
Anyone who bought London 2012 tickets from sellers Euroteam AS, Uncus AS and Ticket and Travel AS can apply to have their money refunded if they're refused entry to their Olympic event.
Around 20,000 customers are believed to be affected by the unauthorised ticket sales which originated from a number of websites based in Norway.
The High Court ruled that the companies had misled consumers by failing to make clear that they were unauthorised to sell Olympic tickets.
The court also said the companies had failed to inform customers that they may not be able to supply the tickets ordered, and that any tickets supplied may not allow the buyer to enter the Games.
Websites ordered to give Olympic ticket refunds
The websites used by Euroteam AS, Uncus AS, Ticket and Travel AS to sell unauthorised tickets are:
The High Court ruling follows an investigation by the Office of Fair Trading (OFT), in partnership with the Metropolitan Police and Serious Organised Crime Agency (SOCA).
Refund process for customers affected
The traders behind these websites have agreed to provide a full refund to any of their customers who either do not receive their tickets or are refused entry to an event.
People who are refused entry should ensure they retain their tickets, or get a receipt from the Games Organisers if their ticket is seized, indicating that the customer was unable to gain entry.
They should send a copy of their void ticket or the receipt to the trader when applying for their refund.
The traders have also promised the High Court that they will make their contact details available on their websites so that customers can submit their refund requests easily.
If you can't yet find contact details any of the websites listed, customers that purchased tickets from these traders are advised to email firstname.lastname@example.org, or write to Evolve, Martin Linges vei 25, 1364 Fornebu, Oslo, to request a refund.
- Did you pay by credit card? Find out more on your rights