Lufthansa strike hits UK airports Your rights if your flight's cancelled

07 September 2012


A strike by Lufthansa flight attendants has led to around 900 flights being cancelled across Europe, including dozens to and from the UK.

London Heathrow is the worst affected UK airport, with about 50 Lufthansa services to and from the airport due to be cancelled on Friday 7 September. 

Flights to and from Aberdeen, Birmingham, Edinburgh, and Manchester are also cancelled. In Germany, the airlines affected include Berlin, Frankfurt, Hamburg and Munich. Many more flights are expected to be delayed.

Refunds for cancelled flights

If your flight is , you must be offered a full refund or rerouting to your final destination. You are also entitled to phone calls, refreshments and accommodation if you are stuck overnight.

If the flight is , the airline must offer you meals and/or refreshments, depending on how long the flight is delayed for. If it is a lengthy delay, the airline may have to give you accommodation and transport to the hotel.

Lufthansa has provided a free telephone number, 0800 3580538, for UK passengers to call to claim a refund, and as well as an online form, which can be filled in here

Compensation and insurance 

You are unlikely to be able to claim compensation for delays or cancellations, as strikes are normally classed as extraordinary circumstances beyond an airline's control.

You may be able to claim on your travel insurance as some do provide cover for events such as strikes or civil unrest. Check our guide to insurers providing cover for unexpected events.

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