Bugaboo to fix Cameleon and Donkey handle faultReplacement carry handles offered by Bugaboo

12 December 2012

Bugaboo Donkey

Following concerns about the carry handles on a number of Bugaboo Cameleon and Donkey pushchairs, Bugaboo is issuing customers with replacement handles.

Customers have been reporting that the white button on the carry handles (also called bumper bars) of some Cameleon and Donkey pushchairs pop out when sat on the ground or an unstable surface. No injuries have been reported and an external investigation has confirmed that the safety risk is low.

We've tested a number of Bugaboo pushchairs on safety, easy of use and reliability. Visit our pushchair reviews to see how they were rated in our tests.

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Getting a new Bugaboo carry handle

Bugaboo says it has now improved the carry handle and is offering a free replacements to customers. Only some models are affected (see our list below for the serial numbers of affected models) - the Bugaboo Cameleon 3 is not one of them.

Bugaboo Cameleon serial number

Bugaboo Cameleon serial number

Bugaboo says it will be contacting customers with affected models who have registered their pushchairs to organise delivery of a new carry handle. 

If you have not registered your pushchair, you can call Bugaboo customer services on 0207 385 5338 to get a new handle.

Bugaboo Cameleon affected pushchairs

If you have a Bugaboo Cameleon pushchair, you can check on the chassis to find the serial number to see if yours is affected. Affected models have serial numbers within the following ranges:

S/N 04011090900001 to S/N 04031101009999

S/N 08011090900001 to S/N 08021100800386

S/N 140100093600531 to S/N 140103123350418

Bugaboo Donkey serial number

Bugaboo Donkey serial number

Bugaboo Donkey affected pushchairs

The same applies for a number of Bugaboo Donkey pushchairs. Affected models have serial numbers within the following ranges:

S/N 170101105300001 to S/N 17010413090050

You can also visit the Bugaboo website and enter your serial number to check if you are entitled to a new carry handle.

The Bugaboo Donkey carry handle won't be available until February 2013, so Bugaboo is advising customers to stop using the current handle until then. 

Find out more about another recent safety warning for the Bugaboo Cameleon travel system pushchair.

More on this...

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