NatWest and RBS mobile banking apps falterIntermittent access to accounts through phones

21 December 2012

RBS natwest

NatWest and Royal Bank of Scotland (RBS) customers have been unable to access their bank accounts through their mobile phones just as consumers try to keep tabs on spending in the run-up to Christmas.

Ulster Bank, business, commercial and offshore account holders also experienced problems with intermittent access to their respective mobile apps today.

While service has now been restored for most customers using iPhone, Blackberry and Android phones, this incident comes just two months after NatWest had to suspend its Get Cash mobile phone application amid reports that some customers had hundreds of pounds withdrawn by fraudsters.

Customers express anger at NatWest and RBS

Problems with the mobile banking apps started about 6.45am on Friday. It is not yet known what caused the issue but people took to Twitter and Facebook to express their anger about being unable to access their accounts.

A spokesman for the banks said: 'We have been experiencing issues with our mobile banking apps this morning resulting in intermittent access for customers.  

'We are working hard to fix the problems and apologise to customers for any inconvenience caused. Online and telephone banking are operating as normal.'

How safe is your bank's online banking service?

We've tested the online banking service offered by 12 leading banks and building societies. To find out how your bank performed in our test, visit our guide to online banking security.

And whether it's avoiding phishing scams, downloading free Rapport security software or keeping your anti-virus software up to date, our online banking security tips will help to keep you safe when you're managing your money online.

More on this...