The music and computer game seller Play.com will no longer sell directly to customers and will only operate as a marketplace. How will this affect its Which? customer score?
Which? shopping expert Matt Clear says: ‘Play.com is popular with Which? members so it will be interesting to see the impact that this change has on people’s views of its customer service.
‘You can see how different online shops did in our annual survey of the best and worst online shops for CDs, books and DVDs.’
Play.com decision due to VAT
The online shop said that the move was due to the government closing a VAT loophole. The Low Value Consignment Relief was a scheme that meant shops could sell products worth less than £15, to the UK, without paying VAT.
The government stopped the scheme last April after shops based in the UK said they couldn’t compete.
Play.com was launched in 1998 and was recently bought by Japanese e-commerce giant Rakuten. The company says it is making 200 staff redundant.
Shopping online at Play.com
Play.com’s marketplace acts as an intermediary for third parties to sell items through.
If you are shopping online make sure you read our guide to shopping safely online, including the best ways to pay and your rights.
Always make sure that you read the terms and conditions wherever you are buying from.
- Read our guide to the distance selling regulations.
- See the full results of our best and worst shops survey
- Your rights when paying by credit card