SSE offers £20 to unhappy customersSSE came ninth in Which? satisfaction survey

07 February 2013

Energy home 2

Energy giant SSE will offer £20 to customers who are unhappy with its service.

SSE has promised to call customers back when it says it will, offer them ways to save money and not transfer calls multiple times - or give them £20 off their next bill. The company claims this is an industry first.

Which? thinks that we need more radical action to increase competition. We want simpler energy tariffs so that it's easier for consumers to get the best deal. We want the Government to speed up the switching process and introduce a single unit price for energy that would apply to all tariffs and allow people to spot the cheapest deal at a glance.

If you're looking to switch energy supplier, visit  Which? Switch to find out how much you could save. 

SSE in the annual Which? energy survey

SSE came ninth in the annual Which? survey of energy suppliers. This put it ahead of big six rivals, such as British Gas and Npower, but a long way behind smaller energy companies, such as Good Energy and Ecotricity.

Visit our SSE review to find out what SSE's customers think about the provider and how its prices have changed over time. 

When launching the new initiative, SSE said it had not always lived up to customers' expectations, but that the charter and guarantee meant it wanted to be more than 'just the best of a bad bunch'.

Energy companies rated

We surveyed more than 10,000 members of the public, in our biggest ever energy company satisfaction survey in October and November 2012, and asked them about their experiences with their supplier.

We received enough responses to be able to rate 17 energy companies (including two in Northern Ireland). Companies rated included British Gas, Gas, EDF Energy, Eon, Npower, Scottish Power and SSE, as well as smaller energy companies.

The companies are rated on customer service, value for money, accuracy and clarity of bills, complaints and how they help customers to save energy.

More on this…

  • Discover the best energy companies
  • Save money with our energy-saving tips
  • Read what Which? wants for consumers with our Affordable Energy Campaign