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Top 5 tips for Valentine’s Day

Avoid consumer rights pitfalls with our top tips

Valentine’s Day should be a day for romance. But if you’re remembering Valentine’s Day for the wrong reasons, make sure you know your rights. 

Our top five tips will help you with everything from undelivered gifts to poor quality restaurant food.

Undelivered gifts

Did you buy your beloved some flowers or another gift that didn’t show up?

If your parcel is late or doesn’t turn up, your rights vary depending on the type of delivery you paid for, and the type of compensation you’re looking for.

Goods must be delivered within a ‘reasonable time’, as covered by the Sale of Goods Act. What’s reasonable will vary from case-to-case, and will depend on the original estimate for delivery.

If you send a timed delivery parcel that turns up late, you’ll be due compensation.

But this will vary depending on the length of delay. For more information, see our step-by-step guide on how to complain if your parcel is late or doesn’t turn up.

Restaurant problems

Poor quality food can ruin a romantic evening.

Under the Supply of Goods and Services Act 1982 you have the right to expect food of satisfactory quality and ‘as described’ on the menu.

If not, the restaurant is in breach of contract and you shouldn’t have to pay for it.

See what to do in this situation in our step-by-step guide on how to get money off your bill for poor quality food.

Tickets that don’t arrive on time

If you’ve bought tickets for an event and they haven’t turned up, or the tickets that have turned up are not what you ordered, the ticket company could be in breach of contract.

If tickets don’t arrive before the event, you can claim for a refund. Or, if tickets are available, you would be entitled to buy the equivalent tickets elsewhere.

If your tickets are not what you ordered, and the ticket seller fails to send the correct tickets, you have several options, including formally rejecting the tickets.

For more information, see our guide on how to complain if your tickets are not what you ordered.

Travel rights

If a romantic mini break has gone sour due to flight complications, your legal position depends on where you’ve flown from, and where you are flying to.

If you are travelling with an airline based in the EU or with a non-EU based airline flying from an EU airport, you’re entitled to free meals and refreshments if your flight is delayed or cancelled.

You should also get hotel accommodation if your flight is cancelled and an overnight stay is required.

For requirements and entitlements, take a look at our guide on flight delays.

Returning presents

If you are looking to return a gift, you may be surprised to find out that high street shops don’t have to accept returns unless an item is faulty, not as described or is unfit for purpose.

You should always check the returns policy before you buy – if a shop has a returns policy, they have to stick to it.

If you’re returning a gift because it is faulty, your rights are with the retailer, not the manufacturer. To find out more, see our guide on how to get a faulty product replaced or repaired.

For more information on simple ways to solve your everyday consumer problems, take a look at our consumer rights site.

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