New site launched for World Consumer Rights DayInternational consumer groups call for consumer justice now

15 March 2013

Consumer rights

Today is World Consumer Rights Day and Which? is joining Consumers International in calling for businesses and governments to do more to protect people from unfair practices and breaches of their rights.

To coincide with the day, Which? launched its new Consumer Rights website, making it easier for you to find out about your rights and how to complain when things go wrong. From delayed flights to faulty appliances, understanding your rights makes it more difficult for retailers and manufacturers to exploit them.

Which? is a member of Consumers International, an umbrella organisation supporting 220 member organisations worldwide. Which? joins organisations from across the globe to mark the day, calling for consumer justice across our lives.

Advice on your consumer rights

Which? executive director Richard Lloyd said: 'Our new consumer rights website is really easy to use and helps people know what they're entitled to, with practical advice on how to get your money back.'

On launching World Consumer Rights Day 2013, Consumer International's director general Helen McCallum said: 'Good consumer protection is not just about legislation, it can deliver justice, create a fairer society and even save lives.'

Knowing your consumer rights gives you the power to make sure you are treated fairly by businesses, and  know when and how to complain if things go wrong.

Protect yourself and your wallet

New Which? research has revealed shoppers lost out on an estimated total of £1.2bn in the last year by not exercising their rights to return goods.

Around 12 million people have lost out on at least one occasion in the past year by not returning goods when they had the right to. Many shoppers don’t know their rights when it comes to returning items if they're faulty, damaged or, if you're shopping online, you simply change your mind.

Our Consumer Rights website explains the key acts and regulations that exist to protect your rights, as well as advice for what you can do if a purchase goes wrong. From step-by-step guides to template letters, we can help you protect your wallet every day.

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