Which? reveals best and worst kitchen brands Have John Lewis and Ikea kept their crowns?

19 March 2013

IKEA Abstrakt-White1

40% of Which? members had a problem when their kitchen was fitted, according to out latest kitchen brands survey. 

The most common problem was that fitting took longer than planned with sinks and taps also causing problems. However, a third of all problems were resolved within a week of them being reported to the company.

To find out how all of the big kitchen brands scored for customer service, value for money, product and finish quality, and installation read the full results of our kitchen brands survey. The results include B&Q, Homebase, Howdens Joinery, Ikea, John Lewis, Magnet and Wickes. 

Choosing a kitchen company

The mains reasons for purchasing from a particular kitchen retailer were good design, the company having the components required, or the company being recommended by family or a friend.

Howdens Joinery was the most used brand (after the independents). In our last kitchen brands survey Ikea and John Lewis were ahead of other big brands for customer satisfaction - our full kitchen brands guide reveals how they did this time. This guide also includes advice about choosing a kitchen and installation.

The survey was carried out in January 2013 and asked 3,346 members who had had a kitchen installed, within the past five years, to rate their kitchen company.

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