Halfords joins Which? campaign for better car seats adviceHalfords signs up to Which? child car seat charter

11 April 2013

Halfords has made a commitment to help parents get better advice when buying child car seats, by signing up to the Which? child car seat retailer best practice charter.

Which? launched its 10-point charter in November 2011 after our undercover car seat fitting investigation revealed poor buying and fitting advice at branches of six major high street retailers.

To find out which child car seats we recommend visit our list of Best Buy child car seats.

The Which? best practice child car seat charter

Even the best child car seat can't offer proper protection from injury in a crash, if it's not suitable for the child or installed properly. 

We've been working with retailers to help them get these messages across when they sell car seats and to encourage better quality fitting services and advice.

Retailers who sign up to the best practice charter agree to ensure that every assistant selling child car seats or offering advice will:

  • receive appropriate training on all the seats
  • ask questions about the weight, age, height and physical development of the child
  • explain the benefits of keeping the child rearward facing for as long as possible
  • explain the potential benefits and drawbacks of rearward-facing Group 1 seats
  • ask about the car(s) the seat will be used in and have a reasonable knowledge of specific problems associated with that car and seat
  • explain the pros and cons of different types of restraint options available
  • assess the suitability of the seat for the child and the seat in the car(s)
  • arrange to demonstrate fitting the seat where possible
  • explain how to make adjustments to the seat as the child grows
  • respond, fully and positively, to any post-sale queries relating to any of the above

Halfords responds to Which? charter

Although Halfords did not sign up immediately to the Which? best practice charter, it changed its mind after a poor showing in our second undercover investigation in 2012. 

Since then it tells us it has has implemented a range of changes to support signing up to the charter.

Halfords has worked with the Royal Society for the Prevention of Accidents (Rospa) to refresh its training and is increasing the number of staff who are trained to sell car seats, by setting up dedicated training facilities. It is also introducing weight and height measuring equipment to help you choose the most appropriate seat.

From late Summer 2013 it will introduce a rearward facing Group 1 child car seat (for children 9-18kg) in the majority of its stores, to support parents who want to keep their children facing rearwards for as long as possible.

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