Lufthansa strike cancels hundreds of UK flightsYour rights if your flight is cancelled

22 April 2013


Trade union strike action at Lufthansa has led to the cancellation of 1,630 short-haul flights across Europe, including over 100 flights to and from UK airports.

London Heathrow is the worst affected UK airport, with around 66 Lufthansa services to and from the airport due to be cancelled on Monday 22 April.

Flights to and from Aberdeen, Birmingham, Edinburgh, and Manchester are also cancelled. In Germany, the airports affected include Berlin, Frankfurt, Hamburg and Munich. Many more flights, including long-haul departures and arrivals, are expected to be delayed.

Refunds for cancelled flights

If your flight is cancelled, you must be offered a full refund or rerouting to your final destination. You are also entitled to phone calls, refreshments and accommodation if you are stuck overnight.

If the flight is delayed, the airline must offer you meals and/or refreshments, depending on how long the flight is delayed for. If it is a lengthy delay, the airline may have to give you accommodation and transport to the hotel.

The airline is urging affected passengers to check the status of their booking online before leaving for the airport as you may have been booked on to an alternative flight. 

Lufthansa has also provided a free telephone number, 0800 3580538, for UK passengers who are unable to use the online self-service system.

Compensation and insurance

You are unlikely to be able to claim compensation for delays or cancellations, as strikes are normally classed as extraordinary circumstances beyond an airline's control.

You may be able to claim on your travel insurance as some do provide cover for events such as strikes or civil unrest. Check our guide to insurers providing cover for unexpected events.

More on this...

  • Got question about your flight rights? Find the answer on our guide to your consumer rights
  • Check our travel insurance guide to find the best policy for you
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