Which? reveals UK’s best and worst airport hotelsPremier Inn is rated the top company in our survey

24 April 2013

Plane flying over a hotel

Nine UK airport hotel chains are rated on areas such as customer service 

Premier Inn has come top in a poll of Which? members who rated their experiences in UK chain hotels at or close to airport terminals.

Premier Inn achieved a customer score of 82% in the survey for Which? Travel, with Sofitel close behind. Bottom of the pile was Travelodge, which achieved a score of 57%.

You can see how each of the nine hotel chains performed in the full table of survey results – these include ratings for customer service and value for money for companies including Hilton, Holiday Inn, and Radisson Blu.

The best places to stay

Premier Inn offers a wide choice of hotels close to many UK airports. Gatwick alone has eight within a five-mile radius, including one that opened in November 2012 right opposite the main entrance to the North Terminal. Other airports with Premier Inns within walking distance of the terminals include East Midlands, Glasgow, Liverpool and Newcastle.

Sofitel has three hotels in the UK, two of which are at Gatwick airport and Heathrow Terminal 5, both within walking distance of check-in desks. 

Good airport hotels can be cheap hotels

Premier Inn also achieved the maximum five-star rating in the ‘value for money’ category - the only other chain hotel to do this was Crowne Plaza.

In a snapshot price comparison of the nine chain hotels, looking for the cheapest available room close to Heathrow airport on 1 June, Premier Inn offered one of the lowest-priced rooms at £47 – less than half the price found with Sofitel.

The comparison shows that consumers don’t have to pay a fortune to find a hotel that offers an all-round high standard as well as value for money.

Ratings for UK hotel chains

The results for airport hotel chains come from a larger survey of more than 6,000 Which? members about their experiences at any UK chain hotel. To produce customer scores for each company, we asked Which? members how satisfied they were overall with the experience and how likely they were to recommend it to a friend.

Each hotel chain was rated on customer service, value for money, cleanliness, design and décor, location and the quality of the breakfast.

More on this...

  • Find out the full Which? survey results for airport hotel chains
  • See more on how to find cheap airport parking
  • Which? reveals the best and worst airlines