EDF is energy company with most complaintsLatest data shows SSE with fewest complaints

10 May 2013


EDF Energy has received more complaints from customers than any other major energy supplier, according to latest figures.

Complaints data collected by the 'big six' energy suppliers for the first quarter of 2013 shows that EDF received the most complaints of the six companies, while SSE received the fewest. 

The figures, which Ofgem requires the big six to publish each quarter, show the number of complaints received per 1,000 customers. 

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EDF Energy still at the bottom

The figures show that EDF remains the worst offender when it comes to complaints. 

In our survey of the best and worst energy suppliers, EDF was the second-lowest-rated supplier with a customer satisfaction score of 46%. Only Npower, with 39%, was rated lower. 

EDF customers rated it poorly for customer service, value for money and complaints handling, according to our survey. 

SSE overtakes Scottish Power for fewest complaints

The results from the last quarter of 2012 showed that Scottish Power had received the fewest complaints, but the latest figures reveal that SSE now has the fewest. 

SSE rated ninth out of fifteen energy companies in our energy suppliers survey, with a customer score of 51%.

Good Energy was the best-rated supplier, receiving a whopping 85% score from its customers. 

Energy supplier complaints

Results from the last two quarters, if extrapolated over a 12 month period, show that the big six energy companies receive around six million complaints in a year. 

The Which? Switch energy satisfaction survey revealed that smaller energy companies such as Good Energy were generally rated better by their customers than the big six suppliers. 

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