Which? offers solutions for top five baby problems What to do with faulty pushchairs or car seats

13 July 2013

Baby news

As Kate and William deck out their nursery for the new royal baby, many other parents-to-be across the country will also be buying baby goods for their new arrivals.

Unfortunately, it isn’t always smooth sailing so Which? has compiled a top five list of problems – and solutions – for new parents.

1. Waiting months for a buggy

No one should have to wait months and months for the arrival of their buggy. If the big day is approaching and you’re still waiting, you can send a ‘time is of the essence’ letter and give the store an ultimatum. 

If they can’t fulfil the order, the shop must refund you and if the buggy you then have to buy is more expensive, they should pay you the difference in cost.  

Read our guide if you've been waiting for months and your pushchair hasn't turned up

2. Faults with your pushchair

If you have a faulty buggy or car seat, retailers sometimes try to pass you on to the manufacturer, but you should tell the shop that your contract is with them and it’s their responsibility to sort the problem out.

If the shop’s having problems getting your buggy repaired, or there’s a delay that’s causing you significant inconvenience, they should give you a suitable replacement or a partial or full refund.

3. Faulty baby monitor

Many parents have problems with baby monitors that fail after a couple of months. The Sale of Goods Act offers some protection in cases such as these. 

Within the first six months, the onus is on the shop to prove that the fault was not present at the time of purchase – if they can’t do this they must offer a repair or a replacement.

Even after six months if you can prove that the reason your monitor has failed was due to an underlying fault you can ask for a repair or replacement.

4. Child car seat doesn’t fit

It’s important to check that the car seat you buy for your baby will fit your model of car.

If you buy a car seat that's supposed to fit your car and it doesn’t, you should be able to take it back to the shop for a replacement or a refund.

Find the best child car seat for you with our best buys

5. Can't get free prescriptions

If you're pregnant, or have had a baby in the past 12 months, you're exempt from paying for prescriptions and NHS dental treatment.

You'll need to apply for a maternity exemption certificate by asking your doctor or midwife for application form FW8 – they'll need to sign it, too.

The certificate will cover you up to 12 months after your due date. If your baby is born late you can apply for an extension to cover your baby's full first 12 months.

Find out more about free and cheap baby stuff

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