Millions receive nuisance calls about PPICitizens Advice call for cold call ban on financial services

29 August 2013

PPI cold calling

More than 30 million people have received nuisance calls and texts about claiming for mis-sold Payment Protection Insurance (PPI).

Two-thirds of British adults say they have received an unwanted telephone call, text, email or letter about PPI, according to new figures from Citizens Advice. 

Of those who received a call 98% said they didn't feel they had given permission to be contacted in this way.

Over half said they'd been contacted more than 10 times in the last 12 months.

Telephone calls (91%), automated messages to landlines (39%) and texts to mobiles (35%) are the most common ways in which people are contacted about PPI claims.

PPI scandal costs billions

The cost of the mis-sold PPI scandal is now more than double that of the Olympics as banks set aside billions to deal with claims. It's believed millions were affected by banks mis-selling the insurance.

A thriving claims management industry has grown up around the problem despite people being able to reclaim mis-sold PPI for free.

You can reclaim PPI for free using the Which? tool.

Which? Nuisance Calls Campaign

According to Which? research 85% of people will have received an unwanted call or text in the last month.

Earlier this year Which? launched its Calling Time on Nuisance Calls and Texts campaign and called on the government to step-in and tackle the problem of nuisance calls.

Which? wants the regulators to be given greater enforcement powers and to form a taskforce which will proactively punish rule breakers.

Since the launch of the campaign, more than 80,000 members of the public have pledged their support. You can pledge your support for the Which? Calling Time campaign to help put a stop to unwanted calls and texts.

Responding to the Citizen's Advice research Which? executive director at Richard Lloyd, said:

‘The government must give regulators more powers to crack down on unscrupulous claims firms who are contacting consumers without permission and exploiting people who can claim compensation for free themselves for mis-sold Payment Protection Insurance (PPI).’

He added: ‘Consumers can register their frustration with nuisance calls by using our new complaints tool which will send a clear message that more needs to be done to stop this menace.’

You can use the free Which? tool to complain about an unwanted call or text.

Call for cold-calling ban

Chief executive at Citizens Advice Gillian Guy is calling on financial services firms to be banned from cold calling.

She said: ‘Over a third of the complaints Citizens Advice handles about financial services stem from a cold call. There is a particular problem with claims management companies. 

'People are finding that sometimes the promises made aren't delivered. This means people who have been mis-sold PPI lose out twice: first at the hands of the bank, and secondly from the claims firms because they don't get the full compensation they deserve.'

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