Top five staycation problems to look out forDon't lose out when you're holidaying at home this summer

18 August 2013

Holidaying in England

If you're taking advantage of the glorious weather by staying in the UK this summer, stay savvy when it comes to the biggest holiday challenges.

From problems with your travel insurance to disappointing accommodation, Which? has free information and advice that can help you. 

UK travel insurance

Even if you're taking a holiday within the UK, it's important to have the right travel insurance for your trip. Always check your insurance contract before committing.

A Which? study of travel insurance policies found most providers only pay out for pre-booked accommodation, at least 25 miles away from your home.

If you're unhappy with the way in which your insurance provider has dealt with your claim, use our guide if you want to complain to your insurance provider.

Disappointing accommodation

If poor accommodation turns your staycation sour, bookings made through UK travel companies are protected by the Supply of Goods and Services Act.

This means accommodation must be provided with reasonable skill and care. If this isn't the case, then you may be able to claim compensation.

If you arrive at your destination, only to be told your hotel is overbooked, then make sure you follow our guide on what to do if your accommodation is overbooked

Train travel rights

Knowing your rights when travelling by train pays. If your train is delayed or cancelled, you're entitled to a minimum refund of 20% of your single ticket price if you're more than one hour late. 

In addition, you could also be entitled to compensation from the train company so, make sure you make a claim if your train is delayed or cancelled.

Car hire charges

In a recent survey of 3,202 Which? members, 27% of respondents said their biggest gripe with car hire was extra charges after hire.

If you’re unhappy with your car-hire, complain to the car hire company.

Should an unexpected charge be taken from your credit card, you may be able to claim against your credit card provider under Section 75 of the Consumer Credit Act.

Ticket trouble

If part of your UK holiday treat is a concert or sports match, it can be disappointing if the event is changed or rescheduled. 

When events are cancelled, rescheduled or the location changes, ticket holders are entitled to a full refund. 

However, if the line-up has changed at a gig, for instance, or you can’t make it, you won’t be able to get your money back.

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