If you’re stranded on the hard shoulder of a busy motorway, you’d want to be with the breakdown provider that reaches 92% of marooned motorists within an hour.
That’s the impressive record of one of our Which? Recommended Providers for breakdown assistance over the past 12 months, as revealed by car owners in our 2013 survey.
Breakdown services rated
At some point, most drivers will find themselves stranded by the roadside with an unresponsive vehicle.
Around one in seven of the car owners who filled in this year’s Which? Car Survey called out a breakdown service in the previous 12 months for immediate assistance.
A total of 6,996 car drivers told us about their breakdown experiences, and we used their responses to rate the performance of providers on the percentage of cars that were repaired at the roadside, as well as whether they reached stranded motorists within an hour of being called out.
Which? members can access the full results for our breakdown services survey.
So which providers were least capable of reaching stranded motorists within an hour of the phone call being made?
Breakdown services: playing the waiting game
Of the 12 third-party breakdown services rated, Allianz Global Assistance had the poorest record for reaching marooned motorists. Just 65% of Allianz Global Assistance breakdown vehicles reached motorists within sixty minutes.
AXA Assistance and Europ Assistance breakdown mechanics were also among the worst performers, with one in four motorists having to wait longer than an hour for them to arrive.
RAC members were the fourth least likely to be reached in an hour, with one in five drivers having to wait more than an hour.
Which breakdown service providers do we recommend?
Our results are split into two types of cover: third-party cover from the likes of the AA, Green Flag and RAC, and the breakdown assistance you get through car manufacturers.
Full results of our breakdown services survey are available online, along with details about our Which? Recommended Providers for 2013.