New Bill to help hang up on nuisance callsWhich? calls time on nuisance calls and texts

23 October 2013

Man receiving a nuisance call

A Private Member’s Bill will today aim to strengthen the regulations that cover nuisance calls and text messages. 

Edinburgh West MP Mike Crockart has published the The Communications (Unsolicited Telephone Calls and Texts) Bill. 

The Bill tackles unwanted calls and texts and aims to give more powers to regulators. 

Richard Lloyd, Which? executive director said: 'We fully support this Bill which rightly aims to tackle the scourge of nuisance calls and texts and help put people back in control of their personal data.

'We want to see the government strengthen the law on how our data is used, including a time limit on marketing consent. 

'We also want to see regulators given more powers to enforce the law and the rules extended to include firms selling on personal data, not just those that conduct direct marketing.'

If you're receiving nuisance calls, read our guide on how to deal with unwanted calls and text messages

Which? Calling Time campaign

Which? has launched a Calling Time on Nuisance Calls Campaign to put a stop to nuisance calls and texts. 

We want the government to toughen the laws on consent and to give you power over your own personal data and how it is used.

This includes introducing an expiry date when a person consents to being contacted by selected third parties, and extending the rules to include firms selling on personal data, not just those that conduct direct marketing.

In addition, we want the threshold to be lowered on the level of detriment that has to be shown before enforcement action can be taken.

More than 91,000 people have already pledged their support to our campaign. Your pledge can help us stop nuisance calls and texts. 

Our campaign also includes a complaints tool, to direct you to the relevant regulator's complaint form quickly and easily.

How to stop nuisance calls

There are different types of nuisance calls including silent calls and unwanted marketing calls.

It’s important to make the distinction, because the regulator Ofcom deals with silent calls, while the Telephone Preference Service (TPS) deals with marketing calls.

For guidance on dealing with both, see our guide to unwanted calls and text messages

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