New Which? Recommended broadband providerZen Internet once again praised by its customers

19 October 2013

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Zen Internet has been rated as a Recommended Provider for its broadband service in a new Which? survey. The company joins Plusnet as the only two ISPs to receive the award for their standalone broadband deals.

Zen Internet achieved high ratings for the customer service and telephone technical support it provides. Its customers were also impressed with the speed and reliability of their Zen connection, and 76% of those we surveyed told us they’d recommend the company to a friend.

Zen Internet offers standard broadband packages with speeds of up to 16Mbps and fibre packages with speeds of up to 38Mbps or up to 76Mbps. The company doesn’t apply any traffic management to its data allowances and offers short, one month deals so customers aren’t locked in to long contracts.

Read the results of our broadband survey to see how your provider fared. 

Which? broadband survey

We survey thousands of broadband, home phone and TV customers twice a year so that we can help you choose the best service. In September we published the results of our latest general public survey, but we were unable to include Zen Internet, one of the smaller ISPs, as we didn't receive enough responses to rate its performance.

Given that Zen Internet had previously been a Recommended Provider over many years, we decided to carry out a follow-up survey of Which? members. This new survey confirmed that Zen Internet is an outstanding ISP and a Which? Recommended Provider, based on the responses we received about  its broadband-only packages.

Help with broadband switching

If you're looking to switch to a faster and more reliable provider, read reviews of all the main ISPs in our broadband deals survey.

We rate each Internet Service Provider (ISP) for their customer service, connection speed, reliability and technical support based on feedback from their customers.

If you're unsure where to start when choosing your ISP, then our free guide, how to get the best broadband deal, contains all the expert advice you need.

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