Your travel rights after the big stormYour rights: missed flights & train cancellations
28 October 2013
If leaves on the line, trees across the roads and wholesale train cancellations have stopped you from getting to the airport, or your flight was delayed or cancelled, you may be able to claim money back for the flight you missed.
What you’ll be entitled to will depend upon whether you missed your flight because you didn't make it to the airport on time, or whether the flight was delayed or cancelled. You'll be more likely to get your money back if you’ve taken out travel insurance for your trip thanks to "Missed departure" cover, which you'll find in most policies.
Check your travel insurance
If you missed your flight because the weather stopped you from getting to the airport, and this wasn’t the fault of the airline, you’ll need to rely on your travel insurance policy to claim for your loss. Look for the “Missed Departure” section and check that your policy covers the transport being used to travel to your point of departure being delayed.
Flight delays and cancellations due to the weather
If your flight was cancelled because of the weather, you'll need to check the terms of your ticket to see if you'd be able to get your money back from your airline.
If you have travel insurance, you should be covered and if your flight was delayed because of the weather, you would have been entitled to refreshments, phone calls, emails and accommodation (if this becomes necessary because the delay is overnight).
Train delays and cancellations due to the weather
If you had a ticket to travel by train but your service was cancelled or delayed because of the weather, you will be entitled to a refund. The refund amounts and how this is administered varies among train companies.