Five consumer tips to help you in the New YearWhich? consumer rights advice can save you time and money

28 December 2013


This year Which? launched a new consumer rights website, making it easier for you to find out about your rights and how to complain if things go wrong. 

Our step-by-step guides and handy template letters can help you get refunds and compensation and help you avoid losing out in the first place.

As the year draws to a close, read on for the top five ways the Which? consumer rights website can help you in 2014.

1. Returning goods

Our research in March 2013 revealed that shoppers lost out on an estimated total of £1.2bn in the last year by not exercising their rights to return goods with around 12 million people losing out on at least one occasion by not returning goods when they had the right to.

If you want to return your goods, it’s important to know your rights under the Sale of Goods Act, or the Distance Selling Regulations if you shop online. 

2. PPI

Complaints figures from the Financial Ombudsman Service (FOS) show that 86% of complaints received in the first half of 2013 were about payment protection insurance (PPI).  

Don't despair if you think you've been mis-sold PPI and don’t waste time using a claims management company to help you reclaim. 

Our PPI tool will let you claim your money back for free and will guide you through the process.  

3. Small claims court

A Which? survey of 2,049 people in August 2013 showed almost half of Britons wouldn’t take a claim to the small claims court because they don’t know what it is or what the process is.

Our guide to the small claims court remains one of the most popular sections of the consumer rights website with thousands of users downloading our letter before a small claims court claim. Could it help you?  

4. Nuisance calls

Our research in October found that more than eight in ten people reported receiving an unsolicited call on their home landline in the preceding month.

More than half of people said they had been discouraged from picking up their landline phone when it rings due to cold calls. 

If you’ve had enough of these disruptive nuisance calls, see our guide on how to stop nuisance phone calls.

5. Flight cancellations and delays

Do you know your rights on flight delays and cancellations?

Even if you’re not entitled to compensation on all flight delays and cancellations, you may be entitled to certain benefits, such as free hotel accommodation or free meals and refreshments.

Our guides on flight delays and flight cancellations can help ensure your 2014 travel plans go smoothly.

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