New free Which? website will help carersWorried about an elderly relative? Which? can help

15 February 2014

The free Which? Elderly Care website launches as Which? research finds that people are struggling to make care arrangements for older relatives.

New Which? research finds that only 40% of those aged 40-60 - the 'sandwich generation' who usually look after both their children and older relatives - feel confident making decisions about arranging care. And around four in ten (44%) with elderly relatives are worried about this responsibility. 

The free-to-use Which? Elderly Care website offers practical information and advice for those arranging care for a relative, covering how to choose a care option, factors to consider, what options are available, and ways to finance each choice.

The Elderly Care website will help people find the right information for their circumstances, which our research revealed is hard to find: 

  • A third of people (32%) who had researched elderly care said they wasted time looking at information that wasn’t relevant to them  
  • Another third (34%) spent too long exploring options that turned out to be unsuitable
  • Three in ten (28%) said it wasn’t easy for them to find the information they needed.

I expected the first port of call to be her GP and he was very helpful, but...they don't seem to be able to point you in a central direction and say this is where the information can be found that you're looking for."


About the Which? Elderly Care website

Which? executive director Richard Lloyd said:

'It’s worrying but understandable that people lack confidence in arranging care for their elderly relatives, and this can be made worse when you have little previous experience but need to act urgently and under pressure. 

Which? Elderly Care helps people find the information that’s relevant to their situation, and offers free, practical advice to help them with this difficult decision.'

The Which? Elderly Care website also features real life stories, including Rachel's (right), and will direct you to specialist sources of advice, explaining what each source can offer.

And we have great consumer rights advice on long-term care, including how to complain about a care home and care at home.

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