Which? Consumer Rights podcast: Complaint letters and faulty goods Tips on how to get your money back

12 March 2014

The Which? Consumer Rights experts have put together a podcast about how you could save money and get the compensation you're entitled to by knowing your consumer rights.

Special guest star Ingrid Stone, author of Letters of a Dissatisfied Woman, joined us in our podcast to discuss top tips for writing a good complaint letter.

Writing a killer complaint letter can be a great way to get your money back or even a freebie when you are in a tricky situation with a company.

That's why our consumer rights experts have produced more than 100 template letters to help you get results in those frustrating situations. 

Faulty products out of warranty

Many products are sold with a manufacturer’s guarantee (or warranty) - often for a year. Did you know that a manufacturer’s guarantee doesn’t replace your statutory rights under the Sale of Goods Act? 

If a product is out of warranty and develops a fault, you still have rights against the retailer but you would need to prove that the fault was present at the time of purchase. 

In our podcast we hear about an undercover Which? investigation into retailers who fobbed us off over faulty goods that were out of warranty. 

When we mystery shopped Amazon, Argos, John Lewis and Euronics stores, 56 of the 72 stores investigated were rated poor or very poor by our experts for the advice they gave to our shoppers.

Our lead investigator explains how to make sure you're not fobbed off by retailers with your faulty goods.

Listen to our Consumer Rights podcast

Where to go after the podcast

Have you listened to the podcast but want to find out more? Find further information read the following:

How to listen to our podcast

It's easy to listen to our podcast - click on the player above to listen, or download it free to your computer. Don't forget - our information and advice could help you save money or get compensation in the future.

More on This…

  • Solve your consumer rights with our consumer rights site
  • Support our campaigning work on our campaigns site
  • Get information on saving money at Which? Money