Faulty microwave fire risk prompts recallCurrys recalls Kenwood and Russell Hobbs CJ/AL28
15 April 2014
Currys is recalling the CJ/AL28 combination microwave oven due to safety fears over a faulty component, which could overheat and cause a fire.
The CJ/AL28 has been sold under both the Kenwood and Russell Hobbs brands. The recall affects up to 47,000 Kenwood and Russell Hobbs CJ/AL28 combination microwave ovens sold between February 2006 - May 2011.
However, Currys says a lot of the affected models, which could be up to eight years old, may already be out of circulation.
Anyone who owns an affected microwave is being advised to stop using it and unplug it immediately, then return it to any Currys store.
Check your Kenwood or Russell Hobbs microwave
You can check to see if your microwave is one of the affected models by looking at the model number on the rating label found on the back of the microwave.
Only model numbers KEN CJ/AL28 (Kenwood) and HOB CJ/AL28 (Russell Hobbs) are affected.
No other Kenwood or Russell Hobbs products are affected by this voluntary recall.
What to do if you have a recalled microwave
You do not need a receipt or other proof of purchase to return the microwave, but Currys says either will help with identifying your purchase.
When you return the microwave, your name and address with be recorded so that you won't be contacted any further about this recall.
If you can't return your microwave or have any questions, Currys has a freephone help line - 0800 0778019 (8am – 8pm) - or you can email Currys on firstname.lastname@example.org.
Replacing your microwave?
If you're looking for a new microwave, take a look at our microwave reviews, which are based on our tough lab tests.
In the lab we look at how evenly each microwave heats and defrost your food, how good the features are, such as the grill, as well as how easy each is to use.
We've tested over 100 models and only found 30 Best Buys.
Not a Which? member? You can gain access to all our reviews for a £1 trial subscription to Which?.