Top 10 airport frustrations revealedGatwick airport brings in its own baggage staff

31 July 2014

Luggage build up at airport

This week’s baggage problems at Gatwick airport are a timely reminder that summer can be a frustrating time for holidaymakers.

The recent baggage-reclaim problems at Gatwick airport, along with this week's passport worker strikes, are just two examples of how some of the biggest holiday frustrations can come at the airport.

Gatwick baggage-handling problems

Gatwick is bringing in reinforcements to help baggage-handlers Swissport with its staff shortages. This means that, at the moment, up to 25% of baggage handlers are Gatwick airport staff.

Queuing at security

New Which? Travel research indicates that queuing for security is actually the biggest bugbear among airport customers. We asked more than 1,000 Which? members to tell us what frustrates them most before they fly off for their holidays, and almost half of them named this as their biggest problem. 

Go further: Best and worst UK airports - 35 large and small UK airports are listed in our full review

Top 10 airport frustrations

1. Queuing for security - 49%
2. Paying to drop off/pick up passengers - 47%
3. Price of airport car parking - 46%
4. Lack of seating (such as too few seats or uncomfortable seating) - 43%
5. Queuing at passport control - 43%
6. Queuing at check-in - 41%
7. Price of food at outlets - 39%
8. Waiting at baggage reclaim - 37%
9. Lack of space to dress after security - 37%
10. Having to walk long distances between terminals - 35%

Although the endless queue for security topped our list, almost as frustrating is the practice of having to pay to drop off passengers at the airport, which 47% of you told us was a problem. 

The price of airport parking comes third, while around four in 10 of you are frustrated by the lack of seating. And a similar number are frustrated by the price of airport food.

But some people simply aren’t bothered by the stresses of finding a parking space or queuing for security – 10% of survey respondents said that they didn’t find anything at all frustrating about UK airports.

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