Scam mail initiative launched to curb fraudstersRoyal Mail and Trading Standards fight against scam mail

22 September 2014

Woman looking through post

Royal Mail and Trading Standards have joined forces to launch a new initiative to tackle scam mail in a bid to disrupt the fraudsters.

The joint initiative - launched today - has created a new improved process for Royal Mail to cancel the contracts of companies that send fraudulent mail through the post.

Under the scheme, Trading Standards will determine whether a mailing is fraudulent and alert Royal Mail. 

Trading Standards will then write to the identified company requesting that it stops posting the items.

Royal Mail will also warn the company about its actions before cancelling its contract if it continues to post fraudulent items.

Our guide to reporting a scam tells you who you should contact in the event of a scam.

How to report scam mail

Royal Mail and Trading Standards are also working to raise awareness of scam mail and are encouraging people who believe that they, or a family member, are receiving mail from fraudsters to report it.

People who want to report a potential postal scam can write to Royal Mail at Freepost Scam Mail,  phone 03456 113 413, or email

Improved awareness for Royal Mail staff

Officers from Trading Standards are also holding dedicated training sessions at delivery offices across the UK to improve scam mail awareness among postal staff.

Postal workers will be trained to identify potentially fraudulent mailings so these can be investigated by Trading Standards.

Consumer Affairs Minister Jo Swinson said: ‘I welcome the collaboration between Royal Mail and Trading Standards which will help tackle the threat posed by postal scammers. 

'Stopping fraudulent mail from entering the postal system will better protect the most vulnerable of people and mean they won’t become victims of targeted, and often cleverly worded traps, designed to part them from their savings.’

Getting your money back after a scam

Losing money to scams can be extremely worrying. However, if you've used a credit or debit card to pay for something that turns out to be a scam, you may be able to make a claim to your bank.

For example, if you’ve paid for goods and services with a credit card, you have greater protection which means you may be able to apply to your credit card company to get your money back in the event of a scam.

For more information, see our guide on how to get your money back after a scam.


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