Telephone scam cons consumers out of £650,000Vishing scam hits consumers in Edinburgh

12 September 2014


Police in Edinburgh are teaming up with Royal Bank of Scotland (RBS) to warn people about fraudsters who telephone members of the public claiming to be from their bank.

This scam, known as ‘vishing’, involves telling consumers that there has been suspicious activity on their account and advises them to transfer their money to another account.

Numerous people in Edinburgh have been targeted with more than £650,000 cash stolen in the last month and a half. 

It's unlikely the fraudsters will limit their operation to north of the border so police are warning all consumers to be aware of the scam. 

If you're the victim of fraud, read our guide to find out whether you could get your money back.  

Vishing scams

Your bank or a financial institution will never call you to ask for personal or financial details, like your Pin.

Detective inspector Arron Clinkscales said: ‘I would like to to remind the public that neither the police, nor banks, will cold-call an account holder and ask for personal details, or for money to be transferred elsewhere’.

Alarm bells should also ring if you're asked to keep the matter confidential or if contact details are vague, such as a premium rate number or PO box. 

For more tips on avoiding scams, read our guide to how to spot a scam.

Have you been scammed?

If you spot a scam, it’s not always clear who you should report it to.

There are different companies you should contact, depending on whether it was an email scam, telephone scam or another type of fraud.

Our guide to reporting a scam gives you eight companies to whom you can report your scam  – and when to use them.

It can be difficult to get your money back after you've been scammed if it’s a transaction you have authorised, such as if you respond to a fraudster’s email for money.

However, there are cases where you can get the money back from your bank, either through Section 75 of the Consumer Credit Act or chargeback. 

Find out more in our guide on how to get your money back after a scam.

More on This…

• How to identify a phishing scam
• Learn more about Section 75
• Solve your everyday consumer problems