Online Christmas delivery delays expectedWill your shopping be delivered for Christmas?

12 December 2014

Woman shopping online

Online Christmas deliveries could be delayed by around three days

Delays with Christmas deliveries are expected after a peak in festive shopping and the surge of spending on Black Friday and Cyber Monday.

According to courier company Yodel, the UK's next biggest delivery company next to Royal Mail, there are likely to be delays of around three days after Black Friday pushed sales 50% higher than expected.

Yodel takes deliveries for 85% of UK retailers, including Amazon, Boots, Argos and Tesco Direct, and stopped picking up parcels on Thursday. It says that it won't be picking up anymore until next week while it clears the backlog.

If you still have Christmas presents to buy online see how various companies were rated for deliveries in our guides to the best and worst online electrical appliance shops, DIY shops and baby and child shops.

Christmas shopping

Marks & Spencer is among the retailers said to be struggling with the backlog from Black Friday. Amazon said orders from its site will still be delivered in the normal time frame, and Argos said its customers were unaffected, but that those wishing to return goods would be.

Earlier this year we ask people to rate online shops to find out which came top, and bottom, for customer satisfaction. 

You can find out how 100 shops, including John Lewis, Boots, Amazon, Apple, Argos, Marks & Spencer and many more, were rated. 

Online deliveries

We've been campaigning to stamp out late, lost and damaged deliveries and if there are issues we want retailers to keep you better informed. 

Join our campaign to stop dodgy deliveries - more than 17,000 have already signed our petition.

Topping your list of irritations with deliveries was not being able to chose a suitable delivery time (36%), followed by not being informed when the item would be delivered (26%).

If you have had problems with a delivery, make sure you know your delivery rights.

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