Warning issued about boiler coverBoiler cover may still leave you in the cold

12 December 2014


Check your boiler cover provides the right cover for you

It's the time of year when boilers can break down, so if you have boiler cover make sure you know what you've signed up for, so you're covered this Christmas. 

Last year the Financial Ombudsman received 1,387 complaints about boiler cover amid concerns households are not being given clear enough information about what they're signing up. Boiler cover can include anything from a policy that covers repairs and includes a boiler service to simply an agreement that you'll get a visit from a gas engineer within a certain time period. It's important consumers know what they're getting.

Which? has reviewed 11 boiler servicing contracts to help you find the best, and which to avoid. For more information, and to find out which servicing contracts we rated the best, see our boiler servicing contract reviews.

Do you need boiler cover?

In a recent Which? investigation into boiler servicing contracts, we found that 93% of consumers without boiler cover would be at least £50 better off than if they had the cheapest servicing contract.

Our boilers expert Matthew Knight says: 'Our research shows that most people would be better off without boiler insurance and would save money by paying for repairs on an ad-hoc basis. 

If you do have an unreliable boiler and are intent on taking out boiler cover then watch out for cheap introductory prices, as some providers have been known to triple them in the second year. It is also worth checking if you can get cheaper cover through your house insurance.'

To make sure you choose a reliable boiler which won't let you down, members can login to see the best and the worst in our boiler reviews.  

Boiler cover companies must be clearer

When we surveyed customers to find out how satisfied they were with their boiler servicing contract, we asked them to rate their provider for timeliness, customer service, value for money and the quality of the care provided.

Scottish Power's central heating cover, Home Comfort, came bottom of our customer satisfaction survey.

Many major suppliers are currently on a big sales push to sell customers boiler servicing contracts or heating agreements, promising to repair their system if it breaks - make sure you know what you're covered for. 

More on this...

  • Unhappy with your energy supplier? Visit Which? Switch to compare energy companies
  • Get clued up on boiler servicing contracts with our boiler cover jargon buster
  • Avoid costly repairs with our boiler maintenance tips