Which? reveals the best washing machine and tumble dryer brandsBudget tumble dryer brand named most reliable

22 December 2014


If you're hoping to start 2015 with(out) a bang, you'll need a reliable washing machine or tumble dryer from one of the best brands available - and we can reveal which they are.

We’ve rated and ranked 13 prominent brands of washing machines and tumble dryers such as Hotpoint, Miele, Bosch, Siemens, Beko and White Knight.

For each brand covered, we've calculated unique reliability ratings, customer satisfaction scores and a summary of how each brand’s appliances have scored in our tests over the past four years.

So before you head into the frenzy of the January sales, make sure you’re armed with the knowledge of which are the best washing machine brands and the best tumble dryer brands.

Best washing machine brands

To uncover the most reliable brands, we surveyed thousands of owners about the faults they've encountered with their appliances and analysed the results. For washing machines, three big name brands scored just one-star for reliability and another scored a poor two stars. At the other end of the scale, one high-scoring brand achieved an impressive four-star rating.

For the first time, we’ve also found out which brands earn the most customer loyalty. We can reveal that almost 80% of Which? members who own a machine from the brand with the top reliability and customer satisfaction scores stayed with this brand the last time they replaced their machine.

At the other end of the scale, the washing machine manufacturer at the bottom of our table for both reliability and customer satisfaction was not able to inspire any more than 6% of owners to stay with the brand last time they needed to replace their appliance. Could 94% of people really be wrong?

Find out which brand you can trust to be reliable and not leave you bitter with our Best washing machine brands guide.

Best tumble dryer brands

94%The top reliability score achieved by two tumble dryer manufacturers - one of them is a budget brand.

Proving that price is not necessarily an indicator of quality, a budget brand has tied with a premium make to become the most reliable manufacturer of tumble dryers.

Incredibly, 94% of tumble dryer owners from this budget budget brand reported no fault with the appliance after 10 years. While the customer satisfaction may not be quite as high as the premium brand’s score, it is the only tumble dryer manufacturer to receive top marks when we asked owners to judge whether their appliances are value for money.

So if want a cheap, reliable tumble dryer, find out which brands are worth buying by going to our Best tumble dryer brands guide.

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