Concert fans lose out as ticket site shuts downGig goers left out of pocket to the tune of hundreds of pounds

25 June 2015

ticket resales

Hundreds of concert goers have complained to fraud investigators after tickets purchased from online ticket website Circle Tickets failed to show up.

The firm was advertising tickets for shows like Taylor Swift, Ed Sheeran and AC/DC - some for more than £100.

However, the company’s website,, is no longer available and fans are still waiting for their gig tickets to be dispatched.

Tickets should be delivered to you within sufficient time to go to the event. Find our what you're entitled to if your tickets don't arrive on time?

Who is Circle Tickets?

A quick search online for circle tickets reveals a Facebook page and twitter account associated with the company, neither of which have been updated by the company since 01 May 2015, but are flooded with complaints from angry customers.

The company’s trustpilot page (an online review website) also makes for less than pleasant reading, with customers complaining about tickets not being received from early June.

Action Fraud has received 228 reports of ticket fraud relating to Circle Tickets, which have now been passed to the National Fraud Intelligence Bureau (NFIB) for analysis and assessment.

Can I get my money back?

Some angry customers are reporting that they’re up to £400 out of pocket, and without the tickets they thought they’d purchased.

Although you may miss out on the concert, there are some ways you may be able to get your money back if this has happened to you.

If you paid by credit card and spent more than £100 in one transaction, you may be able to  claim your money back through your credit card provider under Section 75 of the Consumer Credit Act. 

If you spent less than this amount or you paid by direct debit or debit card you may be able to ask your card provider to use chargeback in order to return your money. 

In this case your card provider will try to claw back what you paid from the seller’s account.

But, this doesn't always work as the seller may dispute the chargeback or there may be no money in the seller’s account to claim.

How do I avoid dodgy ticketing sites?

All primary ticket agencies should be a member of The Society of Ticket Agents and Retailers (STAR).

STAR requires its members follow a code of practice designed to improve consumer confidence and make ticket buying safer.

You could also do an internet search of the company to check user reviews and social media.

Don’t trust just one source though and make sure you conduct a thorough check online especially when dealing with a new company:

  • Look at reviews across a number of sources, like Trustpilot, Feefo or sitejabber who aggregate customer reviews. 
  • Never rely on reviews from just one website as they can be vulnerable to the submission of fake reviews.
  • Look out for repetition among the reviews - this should be a huge red flag that they’re not authentic.
  • Look at the profiles of people who’ve reviewed the company, or follow them on social media – do they seem real or are they fake profiles?
  • Does the company have a regularly updated social media presence? It is increasingly rare to find a legitimate company that neglects this.
  • There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register.
  • Check the website uses https:// instead of http:// at the start of their URL when you go through to the payment section of the website.

If you believe you have been a victim of fraud, you should contact Action Fraud, the UK’s national reporting centre for fraud and cyber-crime.

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