Does your energy company owe you £93?Survey suggests suppliers owe money to millions

22 July 2015


12 million households could be owed money by energy suppliers

Almost half of UK homes could be owed a refund from their energy supplier, according to a new survey. 

The average household in credit on their gas and electricity bill is thought to be owed £93, and 13% of those who responded to the survey were owed over £200.

Credits on energy bills build up when the amount you pay via monthly direct debit is higher than the cost of the gas and electricity you actually use.

Do you think your supplier owes you money? Read our guide to keeping your energy direct debit in check to find out how to claim a refund if you’ve been overcharged.

Are you owed money by your energy company?

Which? executive director, Richard Lloyd said: 'Suppliers should be stepping up their efforts to reunite customers with their cash as some of the biggest companies have been found to be sitting on millions of pounds. To help restore consumer trust, energy firms must ensure they do everything possible to make it quick and simple for previous and current customers to get back their money.'

Today's figures, from uSwitch, suggest that as many as 12 million households could be owed as much as £1.1 billion by energy suppliers.

Several energy suppliers will automatically refund your credit if it's greater than £5 when your direct debit account is reviewed (usually twice a year). However some require the amount of credit to be higher, and others have no automatic refund policy in place so will only issue them on request.

Read your energy direct debit rights to find out what your supplier's policy is and learn how to get a refund on your credit balance.

Get the best energy deal

Choosing the cheapest energy tariff is another way to ensure that energy companies aren’t getting more of your money than is necessary. Compare energy prices using our our independent comparison site Which? Switch to find out how much you could save on your gas and electricity bills. If you do decide to change energy companies, it’s important to check whether you’re in credit before making the move.

If you’d like to see a reduction in energy and gas prices, join our Fair Energy Prices campaign. We’ve gathered over 200,000 signatures on our petition, which calls for the Competition and Markets Authority to offer simple pricing and make energy bills fairer.

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