If your rail journey is delayed, you can now claim cash compensation from this week.
Changes to the National Rail Conditions of Carriage mean you can claim compensation for delays and disruption and receive it in cash instead of rail vouchers, if you request it.
Different train companies have different arrangements but generally if you’re delayed by more than 30 minutes for any reason you should be entitled to some compensation.
The 2015 Which? train satisfaction survey found three in ten passengers were delayed when they last took a train.
Find out what compensation you may be owed for train cancellations and delays.
Three in ten delayed
When these changes were announced earlier in the year, executive director of Which? Richard Lloyd said: ‘Our latest train survey showed that people are dissatisfied with the service provided by many of the operators and it’s little wonder when three in ten people suffered a delay when they last travelled.
‘As ticket prices continue to rocket, train operators must do more to improve levels of satisfaction and to inform people of their right to a refund as a result of delays.’
It is important to note that you will have to request cash compensation. If you don’t make this clear, some companies may try to give you rail vouchers instead.
Positive first step
Rail minister Claire Perry said: ‘Passengers have told us that they want better compensation when their trains are delayed and I am pleased that the industry has responded.
‘This change is a positive first step but I am working with the industry to ensure more improvements are delivered as soon as possible.’
She added: ‘This is all part of our plan to give hard-working commuters a better deal and better journeys.’
- You can also claim compensation for Eurostar delays and cancellations
- Use our template letter to claim compensation for a disrupted rail journey
- Find out which are the UK’s best and worst train companies.