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Which? kicks dodgy rugby ticket site into touch

Rugby World Cup tickets unlawfully listed on
Rugby tickets

A website is selling tickets to the upcoming Rugby World Cup that you might never get, an investigation by Which? has found. is offering Rugby World Cup (RWC) tickets for sale but, according to the official RWC website, the site is not an approved ticket seller.  

According to Which? enquiries into the company’s track record and several online review sites, it appears consumers might not receive tickets they’ve purchased.  

We believe is operating unlawfully, and are advising people to avoid using the site. has yet to respond to our request for comment.

After Which? raised concerns the phone line which was selling tickets for next month’s Rugby World Cup has been suspended by police.

In a statement the National Fraud Investigation Bureau, part of the City of London Police said: ‘The National Fraud Investigation Bureau has suspended the phone line on and is currently assessing the website. It has also referred the matter to a local police force for possible investigation.’

We’ve created a guide to help you identify and avoid dodgy ticketing websites.

Unofficial ticket sources –

The RWC website clearly states that it won’t accept tickets from unofficial sources.

It says: ‘Tickets purchased or obtained from any other sources shall be void and may be seized or cancelled without refund or compensation.’

There is less than a month to go until the Rugby World Cup in England and the tournament is expected to sell out its 2.5m tickets. The majority of tickets for the biggest games have already sold out.

Flouting the Consumer Rights Act is also breaking new rules governing secondary ticket sales, which came into force earlier this year in the Consumer Rights Act. 

Our analysis has revealed that tickets to the RWC are on sale on without communicating the following to customers:

  • the seating or standing area to which they relate
  • the original face value of the ticket 

Part Three of the Consumer Rights Act 2015 requires that this information be given to customers so they can make an informed decision, and to limit the potential for ticket fraud.  

Yet is currently offering tickets without the necessary information outlined above.

RWC ticket policy breach

Tickets on sale through official sellers are limited to four per person per game, but is offering 10 per game. This is not unlawful, but is contrary to RWC ticketing policy.

We also have serious misgivings over the fact that is offering people the chance to get a discount on tickets bought via wire transfer. If anything goes wrong, it’s almost impossible to get your money back once you’ve transferred it. 

Which? has contacted the office listed on the website only to be told that has never had an office there. 

Secondary ticket sites

Some other well-known ticket sites – such as StubHub, Viagogo and Seatwave – are also selling RWC tickets but are not registered as official secondary ticket selling agents. 

Consequently, tickets bought on these sites may not be accepted and you may be turned away at the gate. 

Co-ordinator for the National Trading Standards eCrime Team Mike Andrews said: ‘People need to understand that only those fans who buy tickets from official sources will be guaranteed admission to matches.’

It’s always best to purchase tickets from official ticket sellers. You can check whether a seller is registered as an official agent at

Which? executive director Richard Lloyd said: ‘With fans trying to get last-minute tickets to Rugby World Cup 2015, it’s an ideal time for ticket scammers to try and make a fast buck. We expect the authorities to take swift action against dodgy sites, and we advise people to keep their wits about them. If an offer looks too good to be true, it probably is.’

We strongly recommend consumers don’t purchase any tickets from or any similar website that appears to flout the law, and instead opt for officially authorised sellers. 

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