Consumer Rights Act set to become law this weekNew act to ‘simplify, strengthen and modernise’ consumer law

30 September 2015

Young consumers out shopping

The Consumer Rights Act 2015 becomes law tomorrow and Which? is urging retailers to avoid short-changing customers by educating all staff on the new rules.

In the biggest shake-up of consumer rights law in a generation, the Sale of Goods Act is set to be replaced on 1 October 2015 by the Consumer Rights Act - bringing with it a raft of changes.

The new law introduces clearer remedies and timeframes to claim a refund, repair or replacement on faulty or unsatisfactory goods, digital content and poor services.

Know your new rights under the Consumer Rights Act 2015.

Modernising consumer law

Welcoming the new legislation Which? executive director Richard Lloyd said: ‘It's timely that consumer law is being brought up to date to cope with the requirements and demands of today’s shoppers. 

'Getting a refund or repair, dealing with issues with faulty digital downloads and understanding contracts should all be made much simpler.

‘Retailers must now ensure their staff are aware of the changes so they’re not short-changing customers or breaking the law.’

Introducing the Consumer Rights Act 2015

The new act gives you a clear right to demand sub-standard services are redone or, failing that, to receive a price reduction on the work already carried out.

It will also be easier to challenge terms and conditions which are not fair or are hidden in the small print.

We've produced a short video to guide you through the key changes - including your new digital rights, a 30-day right to 'reject' to claim a refund, and the new tiered remedy system.


Please enable JavaScript to access this content.

Who do I claim against?

One cornerstone of the new legislation is that it sets out - for the very first time - your rights when you purchase digital content.

Importantly these new rights will be enforceable against the retailer and not the developer.

The same applies for physical goods bought in a shop, as your rights are enforceable against the retailer and not the manufacturer.

More on this…