Fake ticket warning for Rugby World Cup fansSuspicious ticketing activity under investigation
18 September 2015
As the Rugby World Cup 2015 kicks off, Which? recommends that rugby fans remain vigilant when shopping for tournament tickets online.
With the majority of the most popular games completely sold out, demand for tickets to some of the biggest games of the tournament has been huge.
Rugby World Cup organisers, England Rugby and the City of London Police have announced that they’re working together to investigate suspicious activity around the ticketing market.
Tournament organisers have issued warnings about the dangers of buying via unauthorised third parties.
But a simple search for the term ‘Rugby World Cup tickets’ on Google produces thousands of results. Can you spot a dodgy ticket retailer? Use our guide to identify and avoid dodgy ticket sellers.
The rogue re-seller
Last month, a Which? investigation exposed GetSporting.com as a suspected scam website.
The investigation resulted in the company’s phone line being suspended by the National Fraud Intelligence Bureau (NFIB).
NFIB has received 226 complaints about GetSporting.com through the UK’s national fraud and internet crime reporting centre Action Fraud, while the number of possible victims could run into the thousands.
The site - and many others like it - offers deals that may be too good to be true, selling tickets for sold-out matches such as England vs Wales and England vs Australia.
There are many websites which are newly registered and likely to disappear once the tournament finishes.
Such sites seek to capitalise on the huge levels of interest in the tournament, following a pattern used by many fraudulent and fake selling websites.
Online brand protection experts MarkMonitor say they’ve identified almost 80,000 unofficial World Cup ticket listings available on various online sites, all of which ship to the UK and Europe.
Avoid dodgy websites
Which? is concerned that GetSporting.com still appears to be trading online despite the action taken by the NFIB and we recommend that rugby fans exercise caution when shopping for tickets online.
Official sellers are also limited by RWC ticketing policy to selling four tickets per person per game. Any website offering tickets in larger quantities than this is unlikely to be officially associated with the tournament.
England Rugby 2015 managing director Stephen Brown said: ‘We urge fans to only buy through official channels to ensure that they have the best possible Rugby World Cup 2015 experience.’
It's always advisable to purchase tickets from official ticket sellers. You can check whether a seller is registered as an official agent at rugbyworldcup.com/buyofficial.
- Read our guide to find out how to identify an official ticket seller
- Use our step-by-step guide to complain if your tickets aren't what you ordered
- What to do if your tickets don't arrive in time for the event