Russell Hobbs recalls Travel Kettle over safety risksCustomers advised to return to store for refund

29 October 2015

Russell Hobbs travel kettle

Russell Hobbs recalls some Travel Kettles over safety issue

Russell Hobbs is recalling a number of its 14178 Travel Kettles after identifying a potential safety issue. Find out how to check whether you've got one of the affected models, and what you can do about it.  

Following the discovery of a defect which could cause the handle to overheat, Russell Hobbs has issued a recall notice for a small number of its Travel Kettles. 

Customers who own the affected models are advised to stop using it immediately, and to contact Russell Hobbs to arrange a replacement.

Looking for a new kettle? Find the best by heading straight to our kettle reviews

Check your Russell Hobbs Travel Kettle

The product recall for the Russell Hobbs Travel Kettle only applies to models with certain batch codes. If you think you own one of the affected models, you can check the batch code by looking at the label on the underside of the kettle.

Beneath the model number (14178) you should find the batch code. 

If the first three digits of the batch code start with the number 280 up to 365 and end in 14, or the first three digits start with the number 001 up to 240 and end in 15, then you have an affected kettle.

If you think you own one of the recalled kettles you should stop using it immediately and contact the manufacturer. You can reach Russell Hobbs free of charge by calling 0808 168 4499 from the UK, or 1 800 992 212 from Eire.

Russell Hobbs say you will then be advised how to return and replace your Travel Kettle or arrange for a full refund.

Which? kettle reviews

We've put hundreds of kettles through rigorous testing at our Which? lab, so you can be sure we'll only recommend the very best. 

We measure key aspects that we know consumers care about, including time to boil, ease of use and limescale filter quality. We also look at how energy efficient each kettle is, so you won't be pouring money down the train every time you make a cup of tea.

To earn our coveted Best Buy award a kettle needs to be able to boil enough water for four cups of tea in less than two and a half minutes. 

Find out which kettles topped our tests by visiting out our Best Buy kettles.

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