Reliability issues block washing machine Best BuyTop brand rates a lowly two stars for reliability

28 November 2015

Washing machine program console

Brand reliability helps determine whether a washing machine becomes a Best Buy

A washing machine that aced our performance tests has not been awarded a Best Buy due to reliability worries, new Which? research can reveal.

One of the 12 new washing machines recently tested by Which? was head-and-shoulders above the rest, scoring 73% in our rigorous lab tests, enough to secure coveted Best Buy status. 

But this company's washing machines scored a below average two stars for reliability and that means we can't name it a Best Buy.

Looking for a washing machine that performs above par on performance and reliability? Check out our Best Buy washing machine reviews.

Reliability and Best Buys

For products tested by Which? to become Best Buys they need to prove to be outstanding in our Which? Test Lab and come from a brand with a proven track record for reliability. 

The 73%-scoring washing machine did a great job of washing, rinsing and spinning clothes in our tests. But because the brand  is poor for reliability, it can't join the ranks of more than 40 Best Buy washing machines. We only allow brands with a poor reliability record to become Best Buys if their products come with a market leading five-year warranty in order to protect you.

Discover the most reliable washing machine brands

Smart washing machines and top loaders

The recent Which? washing machine test included the Hoover DWTL49AIW3 smart washing machine. You can turn this one on via an app on your smart phone, handy if you load the machine but then forget to turn it on. 

We've also just tested the top-loading Hotpoint WMTF722H. Top-loaders won't be for you if your washing machine lives in a fitted-kitchen under a work surface, but they are an option if your washing machine is in a utility room or a garage. Reviews of both washing machines and ten new conventional front-loaders are on the site. 

Washing machines on test

Want to find out which of the washing machine brands we've just tested lost out on a Best Buy because of reliability? Follow the links below to our washing machine reviews. There you'll also find out how the Hoover smart washing machine and Hotpoint top-loader scored. 

AEG L69480VFL – £329
Beko WMB61432W – £239
Beko WMB81243LW – £239
Beko WY74242W – £249
Hotpoint BHWM149 – £365
Hotpoint RPD10477DD – £530
Hotpoint RPD8457J – £329
Hotpoint WMTF722H – £379
Hoover DWTL49AIW3 – £499
Indesit XWD71452W – £249
John Lewis JLWM1206 – £269
Whirlpool FSCR90410 – £569

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