Amazon Fire tablet chargers recalled over shock riskAmazon issues email offering a free replacement

03 March 2016

Kindle 7 and kids edition The affected tablets - Fire 7" and Fire Kids Edition 7"

Amazon has emailed customers urging them to replace their charger if they have either the Amazon Fire 7" or Fire Kids Edition 7" tablet after it discovered a flaw that could lead to an electric shock.

In the email Amazon said: 'We have determined that in rare cases, when the power adapter included with the UK Fire 7" and UK Fire Kids Edition 7" tablet is pulled from the wall socket, the adapter assembly may detach and create a risk of electrical shock.'

To find an alternative tablet, head to our Best Buy tablets.

Is my Amazon Fire charger affected?

Only power adapters with the model number FABK7B are affected. You'll find the model number on the reverse of the plug just below the top pin. 

If you do have one of the problem plugs you don't need to replace your USB lead, just the adapter itself. You can still use your USB lead to charge your tablet using a computer or alternative plug while you wait for your replacement.

How do I get a replacement? 

There are two ways to claim your replacement adapter.

Kindle 7 plug adapter

Check the model number to see if your charger is affected

1. You can buy a replacement adapter from the Amazon website by adding one to your basket and using the code 'NEWADAPTER' at checkout, which will discount the price.

However, when we checked we found that the adapter Amazon is recommending as a replacement is out of stock, with new stock not expected until 18 March.

2. In light of the stock issues, the second method may be more useful. You can complete a form on Amazon's website to get £12 credited to your account. You can then use this to purchase a replacement charger.

This isn't enough to buy the adapter Amazon recommends, which costs £17.99.

If you're not sure if your adapter is affected contact Amazon on 0800 496 1081.

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