Holidaymakers can enjoy reduced roaming charges for calls and texts in the European Union from today.
Roaming fees across the EU have been capped at a maximum as of today, which means costs won’t spiral when you’re abroad.
The new rules will put an end to ‘bill shock’ – where those travelling abroad are hit with inflated mobile phone bills due to extortionate roaming charges.
If you get stung for roaming fees outside the EU, you can use our guide to challenge an excessive bill after using your mobile abroad.
How much will calls and data cost now?
Wherever you travel within the EU operators will only be able to charge a small additional amount to domestic prices of up to:
- 3p per minute for any calls you make
- 1p per SMS you send
- 3p per MB of data, excluding VAT, you use
Then from 15 June 2017, users within the EU will be charged the same as they would in their home country for using their mobile phone on holiday.
No more post-holiday bill shocks
One aim of the ban is to stop consumers from getting caught out by huge bills when downloading films or other data during their European holidays.
Which? executive director Richard Lloyd said: ‘This further reduction in mobile roaming charges is good news for consumers. Millions of travellers will now be able to enjoy using their mobile abroad, without the shock of a sky-high bill when they get home.’
Which? has seen a number of cases where mobile users have had bills for hundreds of pounds after being caught out by huge roaming charges abroad.
- Use our guide to contest a phone bill which is surprisingly high
- Find out what to do if you’ve been misled by your mobile phone provider
- Follow our step-by-step guide to take a mobile complaint to the ombudsman