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Rise in reports of holiday scams

Holiday scams are on the rise, with the number of reported cases up almost 20% year on year – from 4,910 to 5,826 in 2016 – according to Action Fraud figures....

Fire-risk Logik tumble dryer recall

Anyone with a certain model of Logik tumble dryer is being asked to unplug their machine until it has been declared safe. The heating element in a small batch of...

Whirlpool recall petition reaches 100,000 signatures

The Parliamentary petition calling for a full recall of all Whirlpool UK fire-risk dryers has exceeded 100,000 signatures. Before the general election was called, the petition calling on the government...

Ofcom announces plans for automatic broadband compensation

Customers who receive a poor service from their landline or broadband provider could receive automatic compensation under new proposals. Communications regulator Ofcom has put forward plans that would see consumers who endure slow repairs,...

New plans to tackle bank transfer scams

Proposals to minimise the consumer harm caused by certain types of scams have been released following a Which? super-complaint. The draft Terms of Reference published today by the Payment Systems Regulator (PSR) outline how...

Make your Southern season ticket compensation claim now

Due to the huge levels of disruption during 2016, train operator Southern is compensating customers who travelled regularly on its network. However, tens of thousands of Southern customers eligible for compensation are yet to...

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

Don’t use your fire-risk tumble dryer

Millions of owners of potentially lethal tumble dryers have been warned not to use them, while they await repair.

£12.5 million in compensation due to Express Gifts customers

Around 330,000 Express Gifts customers are in line for a share of £12.5m of compensation following an insurance mis-selling scandal. Express Gifts, a direct mail order and online business with...

A fifth of rail passengers expect poor service

One in five passengers is ‘resigned to poor service’ on Britain’s railways, according to a new study. Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute...

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