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Which? helps start £3 million of faulty goods claims

More than 1100 people used a new Which? online tool to start the process of returning faulty products worth over £3 million in total over the Christmas period.

All Leisure Holidays ceases trading

Holiday firm All Leisure Holidays has stopped trading, with hundreds of customers overseas. What are your rights if your holiday company goes bust?

Fake goods seized before sale on social media

Sales shoppers are being warned to be on alert after fake goods being sold by traders using Facebook and Instagram were seized during a series of raids.

Which? launches judicial review following Whirlpool fiasco

Which? has started the formal process for a judicial review of Peterborough Trading Standards’ handling of the Whirlpool tumble dryer safety issue.

Secondary-ticketing market under investigation

The competition watchdog has launched a formal probe into the second-hand ticket market amid concerns that consumer protection laws are being broken.

Men leaving Christmas shopping to last minute

As the last Christmas-delivery dates loom, one in ten men admit to leaving their Christmas shopping until the week before Christmas.

Super-complaint response lets banks off the hook

The Payment Systems Regulator’s response to the Which? super-complaint on bank transfer scams has ‘has let the banks off the hook’.

Retailers get new guidance on misleading pricing

New guidance, aimed at stopping the misleading and confusing pricing tactics used by some retailers, has been published today to help consumers get a fair deal.

Is Black Friday such a big deal after all?

Black Friday is said to mark the beginning of the Christmas shopping season, but almost half of us have never shopped over the Black Friday weekend before.

£14bn MasterCard case set for January 2017

The £14bn consumer claim against MasterCard will have a hearing in January 2017 where it will be decided if the case can go ahead as a collective action.

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