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Know your shopping rights before Black Friday

Ahead of the Black Friday shopping frenzy, Which? reveals that many of us don’t know that our rights when returning goods differ when we shop online.

PPI still dominates ombudsman complaints

Fresh complaints about the mis-selling of payment protection insurance (PPI) continue to dominate the workload of the Financial Ombudsman Service.

Tesco Bank customers hit by fraud

Nearly 20,000 Tesco Bank customers have had money stolen from their accounts as a result of a hack over the weekend, the group's chief executive has said.

Barclays customers charged twice after glitch

Barclays says it has fixed a problem that led to duplicate payments being taken. You can claim for losses you incur in the event of a bank computer glitch.

Majority of UK firms don’t understand ‘unfair’ T&Cs

More than half of UK businesses don’t fully understand the rules on terms and conditions, research has found, which could hit consumers in the pocket.

Cyber-crime cost the equivalent of £210 per person in past year

The UK lost almost £11 billion to cyber criminals in the past year equating to approximately £210 per person over the age of 16 living in the UK.

Compensation for 15-minute rail delays announced

Rail passengers will be able to claim compensation when trains are more than 15 minutes late, under plans announced by the Department for Transport (DfT).

BT ads banned for misleading speed claims

Three BT broadband ads have been banned for wrongly implying that the company offers the fastest maximum speed for the cheapest price on the market.

Recalled dryer responsible for tower-block inferno

A London Fire Brigade investigation has named an Indesit tumble dryer subject to a safety notice as the cause of a huge tower-block fire.

New consumer rights for British passengers

The Consumer Rights Act has come into force for travel. You could be entitled to compensation if a service isn’t delivered with reasonable care and skill.

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