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Consumer Rights

Your BA flight delay compensation rights

British Airways (BA) passengers experienced delays and cancellations over the bank holiday weekend after a major IT systems failure caused global flight disruption. On Saturday morning, BA cancelled all flights...

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Flights departing Gatwick without luggage

The start of the bank holiday getaway has been marred by queues, delays and confusion after a baggage system failure at Gatwick airport. Scores of flights have left late, many...

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Rise in reports of holiday scams

Holiday scams are on the rise, with the number of reported cases up almost 20% year on year – from 4,910 to 5,826 in 2016 – according to Action Fraud figures....

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A quarter of all flights delayed

Less than 75% of flights arrive on time according to new analysis of more than 850,000 flights by Which? Canadian leisure airline Air Transat, Icelandair and Norwegian airlines languished at...

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Consumers still exposed to bank transfer scams

Banks are still leaving customers exposed when it comes to bank transfer scams, five months after the Payment Systems Regulator (PSR) found evidence that they could be doing more, new...

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Firm behind nearly 100 million nuisance calls fined

A company behind almost 100m nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO). The penalty was issued to Keurboom Communications after more than 1,000...

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Mapped: are you living in an ID fraud hotspot?

Fraud involving criminals taking hold of your bank account, credit card or email account and using them to steal your money has soared over the past year, fraud prevention body...

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Debenhams Flowers suffers cyber attack

The personal information and bank details of 26,000 Debenhams Flowers customers have been compromised in a cyber attack. Debenhams Flowers supplier Ecomnova was the target of the attack, which took...

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