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Consumer Rights

Sign outside the HMRC offices in Whitehall, London.

HMRC tax refund phishing scam

Be aware, there’s a new HM Revenue and Customs (HMRC) phishing email scam making the rounds. The scam email tells you that you’re eligible for a tax refund. It contains...

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Couple look at car for sale sign

More than 8 million used vehicles sold in 2016

A UK motor industry trade association has reported a record year for second-hand car sales, with the exchange of 8.2 million used cars. The Society of Motor Manufacturers and Traders...

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An old couple reclaiming PPI

FCA confirms PPI complaints deadline

The Financial Conduct Authority (FCA) has announced a deadline of 29 August 2019 for people to make new payment protection insurance (PPI) complaints. The FCA plans to run a two-year communications...

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New plans to tackle bank transfer scams

Proposals to minimise the consumer harm caused by certain types of scams have been released following a Which? super-complaint. The draft Terms of Reference published today by the Payment Systems Regulator (PSR) outline how...

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Make your Southern season ticket compensation claim now

Due to the huge levels of disruption during 2016, train operator Southern is compensating customers who travelled regularly on its network. However, tens of thousands of Southern customers eligible for compensation are yet to...

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Man sits down in waiting area in airport terminal. He is ready for take off and looks out of the window at a plane. A suitcase stands before him.

Airlines ordered to compensate delayed passengers

Five airlines that fly into Europe have been told they must pay compensation to passengers for delays. American, Emirates, Etihad, Singapore and Turkish Airlines will have to obey European laws...

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Heavier lorries likely to increase number of potholes

The number of potholes is likely to surge in line with an increase in heavier lorries on the road, councils have warned. The Local Government Association (LGA) highlighted that heavier vehicles...

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