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Consumer Rights

Investment fraudsters target over-55s with flattery tactics

People aged over 55 are being warned not to let investment scammers flatter them into parting with their money. The Financial Conduct Authority (FCA) is advising consumers to be sceptical...

New plans to tackle bank transfer scams

Proposals to minimise the consumer harm caused by certain types of scams have been released following a Which? super-complaint. The draft Terms of Reference published today by the Payment Systems Regulator (PSR) outline how...

Make your Southern season ticket compensation claim now

Due to the huge levels of disruption during 2016, train operator Southern is compensating customers who travelled regularly on its network. However, tens of thousands of Southern customers eligible for compensation are yet to...

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

Don’t use your fire-risk tumble dryer

Millions of owners of potentially lethal tumble dryers have been warned not to use them, while they await repair.

Man sits down in waiting area in airport terminal. He is ready for take off and looks out of the window at a plane. A suitcase stands before him.

Airlines ordered to compensate delayed passengers

Five airlines that fly into Europe have been told they must pay compensation to passengers for delays. American, Emirates, Etihad, Singapore and Turkish Airlines will have to obey European laws...

Heavier lorries likely to increase number of potholes

The number of potholes is likely to surge in line with an increase in heavier lorries on the road, councils have warned. The Local Government Association (LGA) highlighted that heavier vehicles...

£12.5 million in compensation due to Express Gifts customers

Around 330,000 Express Gifts customers are in line for a share of £12.5m of compensation following an insurance mis-selling scandal. Express Gifts, a direct mail order and online business with...

Retail sector tops customer dissatisfaction chart

The retail sector has topped the customer dissatisfaction chart for known complaints according to the Ombudsman Services’ fourth annual Consumer Action Monitor. With 24% of total complaints, the retail sector came...

A fifth of rail passengers expect poor service

One in five passengers is ‘resigned to poor service’ on Britain’s railways, according to a new study. Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute...

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