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Banking

Bank account complaints surge 35% in first half of 2017

Data from the FOS shows that complaints about bank accounts and PPI mis-selling have risen this year. As the PPI deadline approaches, there are a number of ways that you can claim your money back.

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‘Biometric’ banking: how to log into your bank account with your eyes

TSB bank will roll out new ‘biometric’ technology to its online banking customers this month, which will enable you to log in to your bank account just by looking at...

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Revealed: which packaged accounts offer the best deal?

From mobile phone insurance to car breakdown cover, some current accounts offer a dazzling array of perks – but not all are worth their monthly fee. New research by Which?...

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Ask an expert: ‘As a RBS shareholder, am I due compensation?’

Every week, Which?’s money experts answer your financial queries. You can submit your questions to money-letters@which.co.uk, or via our Facebook or Twitter pages. Q. I’ve recently read that Royal Bank...

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Barclays sort code switch: why your banking services will go down this weekend

Customers of Barclays won't be able to access telephone, online and mobile banking this weekend. Find out why.

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Ask an expert: ‘I’m an ex-pat and struggling to open a UK bank account. What can I do?’

Every week, Which?’s money experts answer your financial queries. You can submit your questions to money-letters@which.co.uk, or via our Facebook or Twitter pages. Q. I’m an ex-pat returning to the UK. I’m struggling to open...

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Credit crackdown: payday loan cap remains, but overdrafts face ‘fundamental’ reform

The way banks charge people to use their overdraft faces fundamental reform and is punishing the most vulnerable customers, a report into the credit market has found. The Financial Conduct...

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Ask an expert: ‘My building society was hacked – what should I do?’

We respond to a Which? member who was a victim of a large-scale data breach.

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Police vow to improve fraud reporting to fight surge in financial crime

A planned revamp of fraud and cybercrime reporting tool Action Fraud will allow banks and other businesses to record up to 1,000 crimes in one go, as an official survey shows...

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Nationwide is winning the current account switching war

Nationwide Building Society has gained over 30,000 new current account customers, according to the latest switching figures published by Bacs, while disgruntled Santander customers voted with their feet after the bank...

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