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Complaints

Revealed: your chances of making a successful financial complaint

Saga, Nationwide and Tesco are the best financial brands for dealing with complaints, according to Which? research. We delve behind the data to determine your chances of making a successful...

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Monzo bank customers to lose free overseas cash withdrawals

Challenger bank Monzo is consulting its community on how to bring in overseas ATM fees, as its costs have more than doubled in the last year.

Bank account complaints surge 35% in first half of 2017

Data from the FOS shows that complaints about bank accounts and PPI mis-selling have risen this year. As the PPI deadline approaches, there are a number of ways that you can claim your money back.

Energy, travel and telecoms industries are worst for customer service

Telecoms, energy and travel are the worst-performing sectors on average for customer service – but which is the best? Which? customer service research reveals all.

Lloyds overhauls overdraft fees: will you be better or worse off?

Lloyds Banking Group – the UK’s biggest provider of current accounts – is embarking on a radical overhaul of its overdraft charges, including scrapping the high fees customers face for tipping...

Tesco Bank 3% current account offer back on the table

Tesco Bank has reopened applications for its current account paying 3% on balances up to £3,000 and extra Clubcard points until April 2019.  In February, Tesco temporarily closed the account...

Are bumper cash deals for bank switchers starting to vanish?

Generous current account switching offers from HSBC and First Direct will close this week, but there are still decent cash bonuses on the table, and an improved sweetener for Halifax...

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